The links above are for Windows, but Mac users can also download and install the latest Citrix Receiver version for Mac. Explanation: A new security certificate was recently released to further enhance the security of Citrix Receiver.
You can also download version 4.3 for Windows directly from the Citrix website, and we have a Knowledgebase solution, How to download and Install the Citrix Application (includes video demo), with step-by-step instructions, including a short demo video. if you are experiencing an error message when checking for updates described in article CTX234657 ( please download the Receiver Auto Update Tool above. Download the latest version of Citrix receiver here. Update your version of Citrix receiver to the latest version. If you receive this prompt, please click “Skip”, and download the Receiver using the links on the landing page instead (highlighted in the screenshot above). You may receive the following Citrix error when you try to launch a Citrix session remotely. Note: There is an auto-detect feature which may prompt you to Install the Citrix Receiver before bringing up the landing page. Our Hosting Services team tested and confirmed compatibility with Citrix Receiver version 4.3 for Windows and this version is currently available on the data center landing pages under the Log In section: When a new version of Citrix Receiver is released, we confirm compatibility with our hosted environment, update the download links on our website, and notify users through this blog. Additionally, users accessing Blackbaud Hosting from Chrome will need to update to the latest version of the Citrix Receiver in order to continue accessing hosted applications after Chrome is updated later this month. Blackbaud Hosting Services recommends some basic browser configuration settings in order to ensure the most complete functionality while accessing and working within your hosted applications.
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic). Citrix includes fixes relevant to the hosted environment in each subsequent version, as well as improves performance and stability over the older versions. Review of Financial Edge NXT: system overview, features, price and cost. Resolution 4Ĭheck for any Antivirus blocking the access and connectivity to StoreFront.Have you updated the Citrix Receiver installed on your workstation for accessing Blackbaud’s hosted environment? We recommend that all users and workstations are on the current version. Check Event Viewer (Application, System or Citrix Delivery Services logs) for any errors generated that could lead to the root cause of the problem. IIS services have Stopped, as displayed in the following screen shot.Ĭitrix Delivery Services Resources (Application Pools) has Stopped, as displayed in the following screen shot.Įnsure that IIS services are started including the Citrix StoreFront Application Pools. Refer to Resolution 3 if one of the following is the cause for the error. If NetScaler Access Gateway 10 has been configured to use Clientless Access, ensure to set it to ON.įor more information on how to configure NetScaler Access Gateway 10 with CloudGateway for Citrix Receiver connections, refer toĬreating the Session Profile for Receiver for CloudGateway Enterprise.įor any other configuration, refer to Integrating Access Gateway with CloudGateway. Otherwise, ensure the correct host (A) record is created on DNS server for StoreFront.Īn incorrect Clientless Access method has been selected ( Allow) on NetScaler Access Gateway 10. When I was on Citrix cloud I had something similar and whitelisted that stuff on my Sonicwall from ssl inspecting that traffic. Tap the Citrix Icon to launch the App and Then Tap Add Account It will ask for a New Account Address. Being that you are on Citrix cloud, is your firewall doing ssl inspections if so, you'll need to whtielist a ton of and or just wildcard all that stuff to bypass SSL. Again, select the check box at Prevent App Nap to prevent the application from hibernating. Navigate to the Helpers folder, under the Contents folder, and use Command + I (or right-click the app, then click Get Info) to open the Get Info window for Citrix Viewer.
Note: you will need to have an Apple ID and password in order to download Apps from the App Store. To do this, right-click the Citrix Receiver app and select Show Package Contents. IT Administrators can enter a host entry or create an address record with the correct IP address if access to DNS is denied. Search the App Store for the Citrix Receiver Select the Citrix Receiver from Citrix Systems Inc.,and install. Resolution 1 Ensure that the Access Gateway is able to resolve the FQDN of StoreFront server. The following are the three possible causes and the corresponding resolutions: Cause 1Īccess Gateway is not able to resolve the StoreFront fully qualified domain name (FQDN).